Return & Refund Policy

1. General Policy Overview

We aim to deliver premium products and a satisfying shopping experience to every customer. To fully protect your legitimate rights and interests, we have formulated standardized return and exchange rules. All return and exchange requests shall comply with the following terms, and this policy applies to all orders placed on our official website.

2. Return Time Limit

We accept returns and exchanges within 30 calendar days upon receipt of your parcel. We are unable to process any return or exchange applications once the 30-day valid period expires.

3. Qualifications for Returns & Exchanges

Items can be returned or exchanged only when they meet all the standards below:

  1. All goods must remain unused, unwashed, intact and in brand-new condition.
  2. Original packaging, tags and matching accessories shall be fully attached and undamaged.
  3. Returns caused by personal preference, size mismatch or dissatisfaction are not eligible for return or exchange.
  4. Items with signs of use, damage, or stains are not eligible for return or exchange.

4. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at support@vihomemall.com with your order number and reason for return.
  2. Obtain a return authorization number (RMA) from our customer service team.
  3. Pack the item securely in its original packaging.
  4. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  5. Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

5. Refund Method

Refunds will be issued to the original payment method used during purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

6. Non-Returnable Items

The following items are non-returnable:

  • Items purchased on clearance or final sale
  • Custom or personalized items
  • Items without original tags or packaging
  • Items that show signs of wear or damage

7. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability. If the exchanged item is of higher value, you will be responsible for the price difference. If it is of lower value, we will issue a refund for the difference.

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you, including return shipping.

9. Contact Us

For any questions or concerns regarding our return and refund policy, please contact our customer service team:

  • Email: support@vihomemall.com
  • Phone: +1-800-VIHOMEMALL
  • Website: www.vihomemall.com

We appreciate your business and are committed to ensuring your satisfaction with every purchase from Vihomemall.